Returns & Refunds

We want you to feel good about your purchase. If something isn’t right, please contact us at hello@curatedforyou.ca with your order number, and we’ll help.

Requesting a return

You have 10 days after receiving your order to request a return.

To qualify, items must be unused, in their original condition and packaging, and include all components. You’ll need your order number or proof of purchase.

Email hello@curatedforyou.ca before sending anything back. Once your return is approved, we’ll provide a prepaid return shipping label and instructions. Curated For You covers return shipping for approved returns.

Please send your return within 14 days of receiving the label. Returns must be approved before they are mailed.

Items that cannot be returned

We do not accept change-of-mind returns for:

• Personalized or custom-made products.

• Digital downloads and printable files once they have been delivered or accessed.

• Items clearly marked as final sale when purchased.

• Gift cards.

These exclusions do not affect your rights if an item is faulty, damaged, incorrect or otherwise covered by applicable consumer law.

Damaged, incorrect or faulty items

Please check your order when it arrives. If something is damaged, faulty or missing, or you received the wrong item, email hello@curatedforyou.ca as soon as possible.

Include your order number, a description of the issue and, where possible, photos of the item and packaging. We’ll work with you to arrange an appropriate replacement or refund, at no additional shipping cost to you.

Refunds

Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

We do not charge a restocking fee. For change-of-mind returns, original shipping charges are not refunded. If the return is due to our error or a faulty item, we’ll also refund any applicable original shipping charges.

Exchanges

We do not offer direct exchanges. If you would like a different item, request a return for the eligible original item and place a new order.

Order cancellations

If you need to cancel an order, email hello@curatedforyou.ca as soon as possible.

We’ll do our best to help, but cancellation may not be possible once an order has shipped, work has begun on a personalized item, or digital files have been delivered.

Digital-download support

If you have trouble accessing your files, receive the wrong file or notice a problem with a download, please contact us. We’ll help resolve the issue and provide a corrected file or another appropriate solution.

Purchases through other platforms

This policy applies to purchases made at curatedforyou.ca. For orders placed through Etsy, Faire or another retailer, please follow the return process and terms provided where you purchased.

Nothing in this policy limits any rights or remedies you have under applicable consumer law.