We ship across Canada and the United States from Halifax, Nova Scotia, using tracked carriers such as Canada Post, UPS and FedEx. 
Any applicable import duties on US orders are prepaid, so customers won’t receive unexpected duty charges upon delivery.

Yes. Local delivery is available in select areas within the Halifax Regional Municipality. If your address is eligible, the local delivery option and applicable cost will appear at checkout.

Yes. Local pickup is available in Oakfield, Nova Scotia, near Halifax Stanfield International Airport. Select pickup at checkout when available, and we’ll send instructions when your order is ready. 

Please wait for confirmation before coming to collect it.

Orders typically ship within 1–2 business days, excluding weekends and holidays. 
After shipping, standard delivery is estimated at 3–10 business days within Canada and 5–12 business days to the United States.

Delivery times are estimates, not guarantees. Any different processing time for a preorder or personalized product will be listed on its product page.

Once your order ships, you’ll receive a confirmation email containing your tracking number and a link to follow the delivery.

Standard shipping is CA$9 within Canada and CA$10 to the United States. Standard shipping is free on orders over CA$100 to either country.

Tracking is included, and all applicable US duties are prepaid. Priority shipping options and rates are shown at checkout where available. See our Shipping Policy for details.

Personalization options are listed on each eligible product page. If you would like a change that is not shown, please send us a message before ordering and we’ll let you know whether it is possible.

Reach out to hello@curatedforyou.ca immediately. We'll make every effort to change the address information as long as your order has not yet been shipped.

Please place a separate order for each delivery address. This allows every package to receive the correct shipping information and tracking number.

Your download instructions will be sent to you by email right after your purchase. Digital listings don’t include a physical item. If you don’t see the email in your inbox, please check your spam or promotions folder, and feel free to reach out to us at hello@curatedforyou.ca if you still need help.

Ready-to-print PDF files can be opened using a standard PDF reader. Products that include an editable Canva template require a free Canva account. You do not need Canva Pro.

Yes. You may print your purchase more than once for personal use or activities within your own classroom. Files, templates and access links may not be shared or redistributed, and neither the files nor printed copies may be sold. Please see our Terms of Service for full details.

We do not accept change-of-mind returns for digital downloads once the files have been delivered or accessed. If you receive an incorrect or faulty file, or have trouble accessing your purchase, email hello@curatedforyou.ca so we can help. This does not affect your rights under applicable consumer law.

Email us at hello@curatedforyou.ca with your order number and a description of the issue. Screenshots are always helpful, and we’ll work with you to get everything working.

Email hello@curatedforyou.ca with your order number as soon as possible. We’ll do our best to help, but cancellation may not be possible once your order has shipped, production has started on a personalized item, or digital files have been delivered. This does not affect any cancellation rights provided by law.

Contact hello@curatedforyou.ca within 10 days of receiving your order to request a return. Eligible items must be unused, in their original condition and packaging, and include all components.

We cover return shipping for approved returns and will email you a prepaid label. Please send your return within 14 days of receiving it.

Personalized items, delivered or accessed digital downloads, gift cards and items marked final sale are excluded from change-of-mind returns. If something is faulty, damaged or incorrect, please contact us.

See our Returns & Refunds Policy for full details.

After receiving and inspecting your return, we’ll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

Please email hello@curatedforyou.ca with your order number and a few photos of the item and packaging. We’ll review everything and help with a replacement or refund.